Privacy policy
Last updated: October 17, 2026
Draft for review. Final wording to be approved by CEADC.
1. Introduction
The privacy of your personal information matters to the Conseil des Entrepreneurs Afro-Canadiens ("CEADC" or "we"). This policy covers the information we collect from you, or that you give us, through ceadcanada.org, the CEADC mobile app or otherwise. It also explains how we use cookies and similar technologies. We handle personal information in line with Quebec's Act respecting the protection of personal information in the private sector and Canada's federal privacy law. By giving us your personal information or using the Platform, you agree to this policy.
2. Information we collect
• When you create an account: your first and last name, email address and, if you choose, your phone number. • When you complete a profile: your profile content and photos, and, for providers, business details and verification documents. • When you use the Platform: your requests, quotes, orders, bookings, messages, reviews, event registrations and memberships. • When you pay or get paid: payment and payout records (see "Payments" below). • When you contact us: your name, contact details and your message. • Automatically: technical data such as your IP address, device and browser, and, if you allow it, usage statistics.
3. How we use it
To run the Platform and manage your account, connect clients with providers, process payments and payouts, verify providers, prevent fraud, answer your questions, send service messages, produce general statistics and, with your consent, send newsletters.
4. Payments
Card payments are processed by Stripe. CEADC never sees or stores your full card number: we keep only the card brand, the last 4 digits and the expiry date, so you can recognise a saved card. Providers set up payouts on Stripe's own pages. Stripe collects their identity and bank details; we receive only the bank's name, the last 4 digits of the account and whether payouts are active.
5. Sharing
We do not sell your personal information, and we do not share it without your consent, except with the partners we need to run the Platform: Stripe for payments, our email provider, our hosting provider, tawk.to for live chat and Google (Analytics and Firebase). They may process data outside Quebec, including in the United States. We may also disclose personal information if the law requires it, or if we believe in good faith that it is needed to comply with the law or a legal process, protect our rights or property, or help detect or prevent illegal activity. Your public profile, services and reviews are visible to other users and visitors.
6. Signing in with Google, Apple or Facebook
If you continue with Google, Apple or Facebook, we receive only your name, email address and an account identifier from that provider. We use them to create and sign in to your CEADC account, and never post anything on your behalf.
7. Cookies
Like most websites, we use cookies: small text files placed on your device. Essential cookies keep you signed in and remember your language. Google Analytics cookies, which measure how the site is used, are set only if you choose "Accept all". The tawk.to live chat sets its own cookies once you accept all cookies or open the chat. You can change your choice anytime with "Cookie settings" at the bottom of every page. Refusing optional cookies does not stop you from using the site.
8. Google Analytics
With your consent, the website uses Google Analytics to understand how it is used. Google collects information such as the pages you visit, your browser and operating system, your IP address, and the date and length of your visits, and stores it on servers that may be located in the United States. We use these reports only to improve the Platform. Google signals and ad personalisation are turned off. You can also install Google's opt-out browser add-on.
9. Mobile app
The CEADC app uses Google Firebase to send crash reports with technical details such as the device model, app version and your account identifier, so we can fix problems. You can turn them off under Account, then Privacy and data. Anonymous usage statistics, such as which screens are opened, are collected only if you allow them, and never include your name, email or messages. The app does not use advertising identifiers.
10. Links to other sites
This policy applies only to the Platform. Links to other websites, such as a provider's site, are not covered by it. We recommend that you read the privacy policies of those sites.
11. Retention
We keep your information while your account is active, then for as long as needed for legal, tax and dispute purposes. When we no longer need it, we destroy it or make it anonymous.
12. Deleting your data
To delete your account and the data linked to it, including data received from Google, Apple or Facebook, sign in and go to Dashboard, then Settings, then "Delete my account". If you can't sign in, write to office@ceadcanada.org or use our contact page, and we will delete it within 30 days.
13. Transfer of activities
If CEADC transfers all or part of its activities to another organization, we may share your personal information with it as part of that transfer. We will require it to respect this policy and, if the transfer does not take place, not to use your information and to destroy it.
14. Security
We use reasonable security measures to protect your personal information from unauthorised access. The Platform uses encrypted connections (HTTPS), and only authorised CEADC staff can access your information, as needed for their work. Email is not always a secure way to send information. Please avoid sending sensitive personal information to us by email.
15. Your rights
You can access, correct, export or delete your personal information, and withdraw your consent to newsletters at any time, from your account or by writing to us. These rights are subject to the limits set by law. Questions, requests and complaints about this policy can be sent to the person in charge of the protection of personal information at CEADC: office@ceadcanada.org. If you are not satisfied with our answer, you can contact the Commission d'accès à l'information du Québec.
16. Changes to this policy
We may update this policy from time to time. We will tell you of any significant change by email and on the Platform's home page. Changes take effect 60 days after publication. Continuing to use the Platform after that period means you accept them.
17. Language
This policy is written in French and English. In case of a difference in meaning between the two versions, the French version prevails.