Terms of use
Last updated: October 17, 2026
Draft for review. Final wording to be approved by CEADC.
1. Introduction
These terms of use (the "Terms") explain the conditions under which you may use the CEADC platform at ceadcanada.org and the CEADC mobile app (the "Platform"), operated by the Conseil des Entrepreneurs Afro-Canadiens ("CEADC", "we" or "us"). By creating an account, sending a request or a quote, placing an order, or buying a membership or an event ticket, you become a User and agree to be bound by these Terms. If you do not agree with all or part of them, stop using the Platform and let us know at office@ceadcanada.org. For any question or technical problem, write to office@ceadcanada.org.
2. Definitions
Unless the context requires otherwise: • "Terms" means this document, together with the Privacy Policy, as amended from time to time. • "User" or "you" means any person who uses the Platform, as a Client, a Provider, a member or an event attendee. • "Client" means a User who looks for, requests or buys services through the Platform. • "Provider" means a professional, business or organization offering services through the Platform. • "Request" means a job request, quote, booking or order placed through the Platform. • "Privacy Policy" means our privacy policy, which forms an integral part of these Terms.
3. About CEADC and the Platform
The Platform connects Clients with Providers, and lets members join CEADC and register for its events. CEADC does not provide the services offered by Providers. Our role is limited to putting Clients and Providers in contact, collecting the fees described in these Terms and offering tools to manage requests and orders. A contract for services is concluded directly between the Client and the Provider. We are not responsible for services provided or not provided after a connection made through the Platform, and we make no representation or warranty about them.
4. Accounts
You must provide accurate information, keep it up to date and keep your login details secure. One active session is allowed per account. You are responsible for everything done with your account.
5. Your commitments
By using the Platform, you confirm that at all times: • you are who you say you are, and the information you provide is true and not misleading; • no Provider may be available to answer your Request; • it is up to you to manage the urgency of your Request; • a connection with a Provider does not oblige the Provider to accept your Request, nor you to hire the Provider; • you will clarify the price and the scope of the work with the Provider before any work starts; • you will treat other Users with courtesy and respect; • you will keep the conversation about work found on the Platform on CEADC, and you will not ask for or pay a deposit before an order is placed on the Platform. You alone decide whether to hire a Provider, and you are responsible for any costs that may result.
6. Payments, fees and payouts
Request fees. Posting a job request, ordering a service and accepting a quote each cost a request fee, currently $0.99 CAD, taxes included. The amount is shown before you pay. The fee is paid to CEADC by card, through our payment partner Stripe, before your request is sent to Providers. It pays for the connection and is not refunded if you cancel an order, close a request or don't hire anyone. If the Provider cancels an order, the request fee for that order is refunded to you. Paying the Provider. The price of the work is paid directly by the Client to the Provider, in the way and at the time they agree. CEADC does not receive, hold, release or refund this payment and charges no commission on it. The price shown on an order is the price agreed through the Platform and serves as a record for both parties. Memberships and events. Prices of memberships and event tickets are shown before you pay, with applicable taxes. Paid membership plans are currently paused. CEADC may change the request fee, or return to payments held by CEADC, by updating these Terms as described in the "Changes" section. Requests and orders placed before a change keep the conditions shown when they were placed.
7. Reviews and content
Reviews must be honest and based on real orders. You keep ownership of the content you post, but you allow CEADC to display it on the Platform. We may remove content that breaks these Terms or the law.
8. Disputes between Users
Because the price of the work is paid directly to the Provider, CEADC does not hold any funds for orders and cannot refund or withhold that payment. If you disagree with the other User, our Resolution Centre can help you communicate and find a solution, but any agreement remains between you. This does not limit any right you have under the law against the other User.
9. Connections and limitation of liability
Our obligation is one of means: we take reasonable steps to connect you with Providers who appear to match your Request, based on what they have told us. We are not responsible if: • no Provider answers your Request; • a Provider does not handle your Request or does not answer in time; • a Provider misses an appointment; • a connection does not lead to a contract; • a Provider does not meet your needs or you are not satisfied with the work; • a Provider commits a fault or negligence while providing services; • a Provider turns out not to hold the permits or qualifications required. To the extent permitted by law, we are not liable for any direct or indirect damage arising from a Request or from a connection, or lack of connection, made through the Platform.
10. Access to the Platform
We may suspend or stop the Platform at any time. We do not guarantee that it will always be available or work without interruption. The Platform is provided "as is" and "as available". We make no warranty about its features or content, including their completeness, accuracy or fitness for a particular purpose. To the extent permitted by law, we are not liable for service interruptions, server failures, technical problems, or loss or theft of data, nor for errors in content published by Users.
11. Indemnification
You agree to indemnify and hold CEADC harmless from any damage, cost, claim or action arising from your use of the Platform or from a dispute with another User or a third party, unless the damage is caused by our intentional or gross fault.
12. Suspension
We may suspend or close an account in case of fraud, abuse, expired verification, a request for a deposit before an order is placed, or breach of these Terms.
13. Applicable law and jurisdiction
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. Any dispute relating to them falls under the exclusive jurisdiction of the courts of the judicial district of Montréal, subject to any right a consumer has under the law.
14. Changes
We may change these Terms from time to time. The new version is published on the Platform, and we will tell you of any significant change by email. Changes take effect 60 days after publication. Using the Platform after that period means you accept the new Terms.
15. General provisions
• Each provision of these Terms stands on its own: if a court finds one invalid, the others remain in force. • Not exercising a right under these Terms does not mean we waive it. • These Terms and the Privacy Policy are the entire agreement between you and CEADC about the use of the Platform. • You may not transfer your rights under these Terms.
16. Privacy
We use your personal information only as described in our Privacy Policy, which forms part of these Terms. If you do not want your personal information used as described there, please do not use the Platform.
17. Language
These Terms are written in French and English. In case of a difference in meaning between the two versions, the French version prevails.