How do I book a site visit or video call?
Pick a free time on the provider's profile. Appointments are free; the provider confirms the request unless they accept bookings automatically.
Updated November 9, 2026
Some providers let you book a site visit or a video consultation to talk about your project before you hire them. Appointments are free.
- Open the provider's profile and choose Book appointment.
- Pick the type of appointment and a free time. Times are shown in Eastern Time.
- Add a short note about what you'd like to discuss and send the request.
The provider confirms the request, unless they accept bookings automatically. You'll find all your appointments in Calendar, and both of you get a reminder 24 hours before.
Moving or cancelling
You can move an appointment you booked to another free time before it starts; the provider may need to confirm the new time. You can also cancel it from your calendar.
A request that isn't confirmed before its start time expires on its own. You can have up to 3 upcoming appointments with the same provider.
Was this article helpful?
Still need help?
Our team answers in English and French.