How do payments work right now?

What you pay CEADC

A flat request fee of $0.99, taxes included, by card:

• when you post a job request;
• when you order a service;
• when you accept a quote.

You get a receipt by email and in Billing.

Paying the provider

You pay the provider directly for the work, in the way and at the time you agree together. CEADC doesn't receive or hold this money and takes no commission. The order page keeps a record of the agreed price and of any extra work you approve.

Refunds

The request fee isn't refunded if you cancel an order or close a request. If the provider cancels your order, your request fee is refunded automatically.

Because the work is paid directly, CEADC can't refund it. If something goes wrong, talk to the provider first, then contact support if you need help.

Never pay a deposit before the order is placed on CEADC, and keep the conversation on CEADC so you both have a record of what you agreed.