How do I contact support?
Signed in, send a support request from Help and support; we aim to reply within 24 hours on business days. Not signed in, use the contact form.
Updated November 8, 2026
Check the help centre first: the answer is often here, and we suggest articles as you type your request.
Send a support request
- Go to Help and support in your dashboard and choose New request.
- Pick a category and write a short subject.
- Add the order number if it's about an order, describe the problem and attach screenshots if they help (up to 3 files).
We aim to reply within 24 hours on business days, answering Business plan requests first, and we email you when we do. Reply on the request page to continue the conversation.
Good to know
- You can have up to 5 open requests at a time.
- If we're waiting for your answer, the request is marked solved after 7 days. A solved request closes after another 7 days; reply before then to reopen it.
Not signed in?
Use the contact form. We reply within two business days, in English or French.
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Our team answers in English and French.