How do I download my data or delete my account?
Download a copy of your data at any time from Settings. You can delete your account once you have no open orders; personal data is erased after 30 days.
Updated November 9, 2026
Download your data
In Settings, choose Download my data for an instant copy of your account and profile, consents, favourites and saved searches, connections, event registrations, orders, payments and reviews.
Delete your account
- Finish or cancel any open orders first. You can't delete your account while an order is waiting for payment, in progress, delivered, waiting for changes or in dispute.
- In Settings, choose Delete my account and enter your password.
What happens
- You're signed out everywhere and your profile is hidden straight away.
- Live services are paused and any paid plan stops renewing.
- Your personal data is erased after 30 days. Order and payment records are kept as the law requires.
Deleting can't be undone from your side. If you change your mind within the 30 days, contact us.
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