How do reviews work?
Clients and providers can review each other for 14 days after an order is completed. Reviews stay hidden until both are in, and can't be edited afterwards.
Updated November 9, 2026
Leaving a review
Once an order is completed, open it and leave a rating from 1 to 5 stars, with optional ratings for quality, communication, timeliness and value, and a comment of at least 20 characters.
Fair, blind reviews
You each have 14 days. Neither of you sees the other's review until both are in, or the 14 days are over. That way nobody writes their review in reaction to the other.
Reviews can't be edited or deleted once they're sent, so take a moment before you post.
Replying
The person reviewed can post one public reply. Reviews of providers appear on their public profile with the reviewer's first name.
Reporting a review
If a review is fake, abusive or spam, use Report on the review and our team will look at it.
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