Orders and disputes
Order steps, changes, cancellations, reviews and solving problems.
- What happens after an order is placed?The order moves from paid to in progress, delivered and completed. Everything happens on the order page, with its own conversation and files.
- How do I ask for changes or extra work?After delivery, the client can ask for changes with a note. If more work is needed, the provider proposes extra work with a price, which the client approves and pays.
- Can I cancel an order?Clients can cancel until work starts; the $0.99 request fee isn't refunded. Providers can cancel until the work is approved, and the client's request fee is then refunded.
- What if I'm not satisfied with the work?Talk to the provider first. Because the work is paid directly, CEADC can't refund it, but our Resolution Centre can help you find a solution.For clients
- How do reviews work?Clients and providers can review each other for 14 days after an order is completed. Reviews stay hidden until both are in, and can't be edited afterwards.
Still need help?
Our team answers in English and French.