Can I cancel an order?
Clients can cancel until work starts; the $0.99 request fee isn't refunded. Providers can cancel until the work is approved, and the client's request fee is then refunded.
Updated November 10, 2026
If you're the client
You can cancel from the order page until the provider starts the work. The $0.99 request fee isn't refunded. If you already paid the provider anything, settle it with them directly.
If you're the provider
You can cancel while the order is not started, in progress or waiting for changes. The client's request fee is refunded automatically.
Cancelling often affects your reputation with clients. If you can't do the job, cancel early and explain why in the order conversation.
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