For clients
What if I'm not satisfied with the work?
Talk to the provider first. Because the work is paid directly, CEADC can't refund it, but our Resolution Centre can help you find a solution.
Updated November 11, 2026
Most problems are solved with a message or a change request on the order.
Before you approve
Don't approve the work if it isn't what you agreed. Ask for changes from the order page and explain what's missing.
If you can't agree
Right now the work is paid directly to the provider, so CEADC doesn't hold any money for the order and can't refund it. Contact support with the order number: the Resolution Centre can step into the conversation and help you both find a solution.
You can still leave an honest review once the order is complete.
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